Protection principles
Lawfulness, fairness and transparency of data processing
Your personal data will be collected and processed in a legal, fair, and transparent manner.
Purpose and storage limitation
The personal data we collect serves an explicit and legitimate purpose and will not be stored longer than necessary.
How we may use your information
We use the information that you give us:
- To administer any account you may have with us
- To manage your booking or respond to booking enquiry and arrange the performance of services by your service provider
- To occasionally provide you with co-branded and joint offerings in the form of products or services and send you occasional emails
- To carry out our obligations arising from any contracts entered into between you and us
- To provide you with the information, products and services that you request from us
- To communicate with you about comments, complaints, queries or feedback you might have about us or the Services
- To give you the ability to interact with website features such as your online account, real-time chat, and online booking
- To notify you about changes to our Terms or Services and send account-related information and announcements
- To ensure that content on our websites and apps is presented effectively for your computer or device
- To provide information about goods and services we offer that may interest you by post, telephone, SMS or email
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will generally inform you before collecting your data if we intend to use it for such purposes. You can exercise this right at any time by accessing the preference center in your online account or by contacting us.
The General Data Protection Regulation also grants you the right to know about and access the information we hold about you, request changes to incorrect personal information, request a copy of your personal data, ask us to restrict processing, or request deletion.
You can limit the personal information you share. We collect personal information only when you voluntarily provide it. Personal information is generally retained while your account is active or as long as necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
Contact Us
If you have further questions or wish to exercise any of your rights, please contact our team by sending an email to [email protected] or [email protected]. We will review your request and respond within 30 days.
Terms and Conditions
1. Service Terms and Conditions General
1.1 Pricing, Parking and Congestion Charging
Prices quoted are based on average completion times.
Frequently Asked Questions
What is Pinnacle Janitorial Cleaning all about?
When you move out from a rented property, you are required to have the property professionally cleaned.