TrashPal — Privacy Policy

TrashPal, by Pinnacle Venture (Pinnacle Cleaning Service) · Last updated: September 22, 2026

App name: TrashPal
Developer / Company: Pinnacle Venture (Pinnacle Cleaning Service)
Contact: [email protected]

This Privacy Policy explains how Pinnacle Venture (Pinnacle Cleaning Service) (“we,” “us,” or “our”), the developer of the TrashPal mobile application, collects, uses, shares, and protects your personal information when you use the TrashPal app and our website (together, “TrashPal” or the “Service”). By using TrashPal, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information so we can provide and improve the TrashPal cleaning-services booking app:

Information you provide directly

Account information — your name, email address, phone number, and a password when you create an account.
Booking information — the service address, date and time, service type, and any notes or special instructions you add to a booking.
Communications — messages, feedback, or support requests you send to us.

Information collected automatically

Device and usage data — device type, operating system, app version, and basic diagnostic or crash information used to keep TrashPal stable.
Log data — IP address and timestamps generated when the TrashPal app or your browser communicates with our servers.

2. How We Use Your Information

Purpose	Examples
Provide TrashPal	Create and manage your TrashPal account, schedule and fulfil cleaning bookings.
Communicate with you	Send booking confirmations, reminders, and account emails such as password-reset codes.
Account security	Verify your identity and protect against fraud and unauthorized access.
Improve TrashPal	Diagnose problems and understand how features are used.
Legal compliance	Meet legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We share it only in these limited situations:

Service providers — trusted vendors who help us operate TrashPal (for example, email delivery and cloud hosting), bound by confidentiality obligations.
Cleaning fulfilment — the details needed to complete a booking you request (such as service address and time).
Legal reasons — when required by law, regulation, legal process, or to protect the rights and safety of our users and the public.

4. Data Retention

We keep your personal information for as long as your TrashPal account is active or as needed to provide the Service. When it is no longer required, we delete or anonymize it, unless a longer retention period is required by law.

5. Data Security

We use administrative and technical safeguards — including encrypted (HTTPS) connections and hashed passwords — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to authorized personnel only.

6. Your Rights and Choices

Access and update — you can view and edit your account information within the TrashPal app.
Delete your account and data — you may request deletion of your TrashPal account and associated personal data at any time from within the app, on our account deletion page, or by contacting us at the email below. We will process the request and remove your data except where retention is legally required.
Opt out of non-essential emails — you can unsubscribe from marketing messages while still receiving essential account and booking notifications.

Account & data deletion: To request deletion, email [email protected] with the subject “Delete My Account”, or use the in-app account deletion option.

7. Children’s Privacy

TrashPal is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. International Users

Your information may be processed and stored on servers located in countries other than your own. By using TrashPal, you consent to this transfer, processing, and storage in accordance with this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you within the TrashPal app. Continued use of TrashPal after changes take effect means you accept the updated policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, contact us at:

Email: [email protected]
Website: https://pinnaclecleaning-service.com